25 Mar COVID Operational Update
Dear Customers and Suppliers of Micron Eagle Hydraulics Ltd
In the light of the announcement by Boris Johnson on Monday evening and the latest Government information https://www.gov.uk/coronavirus , we have decided to take the following action:
Until further notice:
o We will reduce the personnel at our facilities in Aberdeen to only those necessary to undertake critical services and component dispatch.
o All of our sales/admin teams will be working from home and can be contacted by email or mobile phone.
o We will endeavour to answer all calls made to our mainline number +44 (0)1224 790970. We appreciate your patience as there is limited on site personnel.
o Our normal out of hours service remains in operation,
To all our Customers:
o While we still retain the ability to undertake critical services, logistics may restrict our capability.
o If you have a project you wish to discuss, please get in touch with your usual contact and together we can consider the most appropriate scheduling and logistics
o Our staff will continue to work from home, please do not hesitate to contact them via email for price, delivery and technical enquiries.
o We would appreciate prompt payment of any outstanding invoices via BACS only and supply a remittance advice via email to email@example.com Please contact them by email should you have any queries.
To all our Suppliers:
o For prompt payment, please email invoices/statements, do not post them. Email address firstname.lastname@example.org
o Our Finance department is working from home. Please contact them via email should you have any queries.
At all times, our priority is to do what is best for our team and this will remain our focus throughout these difficult times. We wish to get back to full-strength operations as soon as the situation allows
We will continue to monitor official guidance as the situation evolves and will provide further updates as appropriate.
Thank you, both to our customers and suppliers alike for your continuing loyalty. We really do appreciate it.
Take care and very best regards
The Directors of Micron Eagle Hydraulics Ltd